Effective Date: June 29, 2026
1. CONTROLLER INFORMATION
-
Brand: Naturequeen
2. SCOPE AND ACCEPTANCE
This policy explains how we collect, use, share, and protect your personal information when you interact with our website, services, or customer support. By using DwellMuse, you agree to the practices described herein.
3. PERSONAL INFORMATION WE COLLECT
A. Information you provide:
-
Name, email, phone number, billing/shipping addresses
-
Payment details (processed by our PCI-DSS compliant partners)
-
Account credentials, order history, wishlist, reviews, messages
B. Information collected automatically:
-
Device type, unique identifiers, IP address, OS, browser, language
-
Approximate location, pages viewed, search/cart behavior, referral source, session duration
-
Ad interaction data (via cookies, pixels, analytics)
4. HOW WE COLLECT INFORMATION
-
Directly from you (account creation, orders, contact forms)
-
Automatically via cookies and tracking technologies
-
From service providers (SHOPLINE, payment gateways, shipping carriers, analytics)
-
From business partners (ad platforms, social networks) where permitted by law
5. PURPOSES OF PROCESSING
-
Order fulfilment: Process, ship, update, return/exchange
-
Account management: Maintain preferences, wishlist, support
-
Personalization: Recommend products, tailor content
-
Marketing: Promotional emails (with consent where required), ad measurement
-
Security: Fraud prevention, authentication, abuse detection
-
Legal compliance: Record‑keeping, respond to lawful requests
6. COOKIES & TRACKING
We use essential, analytics, and advertising cookies. You may manage preferences via browser settings or our cookie tool. Disabling non‑essential cookies may affect site features.
7. DATA SHARING
We never sell your personal data. We share only with:
-
Service providers: SHOPLINE (hosting), payment processors, fulfilment centres, shipping carriers, analytics, marketing partners – all bound by contractual data protection obligations.
-
Legal authorities: When required by law or to protect rights/safety.
-
Business transfers: In case of merger or asset sale.
We do not share for third‑party independent marketing without your explicit consent.
8. INTERNATIONAL TRANSFERS
Your data may be transferred to countries outside your residence. We apply legal safeguards (e.g., standard contractual clauses) as required.
9. DATA RETENTION
We retain data as long as necessary for the purposes above, plus legal, tax, and dispute resolution periods. After that, we delete or anonymise.
10. DATA SECURITY
We implement technical and organisational measures; however, no system is 100% secure. You are responsible for keeping your login credentials confidential.
11. CHILDREN'S PRIVACY
Our services are for adults. We do not knowingly collect children’s data without parental consent. Contact us if you believe we have such data.
12. YOUR RIGHTS
Depending on your location, you may have rights to: access, correction, deletion, portability, restriction, object, withdraw consent, opt‑out of targeted ads, and unsubscribe from marketing.
To exercise, email service@dwellandmuse.com with your name, account email, and request details. We will verify your identity and respond within legal timeframes.
13. COMPLAINTS
Please contact us first. You may also lodge a complaint with your local data protection authority.
14. POLICY UPDATES
We may update this policy. The revised version will be posted with a new "Last Updated" date. Material changes will be notified where required.
15. CONTACT
For any privacy questions or requests:
-
Email: service@naturequeenx.com
-
Legal Entity: Quanzhou Shengnanda Trading Co., Ltd.
- Date of Establishment: June 14, 2019
- Business Registration Number: 91350521MA8T7ELK1Y