Shipping Policy

Hello and welcome to Naturequeen – we're so glad you're here. Whether you're looking to refresh your living room, add a touch of comfort to your bedroom, or find that perfect piece that makes your house feel like home, we know that waiting for your order is part of the excitement. And we want that experience to be as smooth and enjoyable as possible.

This page explains everything you need to know about how we ship your orders – from the moment you click "checkout" to the day your package arrives at your door. We've kept it clear and straightforward, because we believe shopping for your home should be easy and worry‑free.

Effective Date: June 29, 2026

Where our products come from

At DwellMuse, we partner with trusted makers and suppliers from around the world to bring you high‑quality home and lifestyle products at accessible prices. Our items are thoughtfully curated and sourced from various regions, and we work with reliable carriers across North America, Europe, and Asia – including USPS, Canada Post, and others – to ensure your order reaches you safely and on time.

Our fulfilment centres are located in several countries, with a primary presence in Southeast Asia (including Singapore, Vietnam, and India). This allows us to offer a diverse and ever‑evolving selection of products for your home.

Placing your order – what happens next

Once you've completed your purchase on www.naturequeenx.com, here's what you can expect:

• You'll receive an order confirmation email within a few hours, containing your order number and details.

• After we've processed your order and handed it over to the carrier, we'll send you a shipping confirmation with a tracking number so you can follow your package's journey.

If you haven't received the order confirmation within 6 hours of placing your order, please check your spam folder – and if it's still not there, just email us at service@dwellandmuse.com. We'll look into it right away.

Processing time – how long before it ships?

We know you're eager to receive your items and start styling your space, so we work hard to get them ready as quickly as possible. Most orders are processed within 48 hours of purchase. Once your order is shipped, you'll receive a tracking number, which usually becomes active on the carrier's system within 1–2 working days.

Please double‑check your payment and address details at checkout – if something is incorrect or incomplete, it may cause a delay. We want to avoid that as much as you do.

Estimated delivery times

Because we ship internationally, delivery times vary depending on your location. Below is a general guide – please keep in mind that these are estimates, not guarantees. Customs processing, holidays, and weather can all affect how long a package takes to arrive.

Sometimes things don't go exactly to plan. Delays can happen due to circumstances outside our control, such as:

• Postal strikes or labour disputes

• Extreme weather conditions

• Peak holiday seasons

• Oversized or bulky items

• Carrier errors or delays

If any of these affect your order, we promise to keep you informed with everything we know. We're on your side, and we'll do our best to help.

Our shipping promise

We want you to feel completely secure when you shop with us. Here's our commitment:

• If your order takes longer than 30 days to arrive, we'll refund the shipping cost (or issue a partial refund if shipping was free).

• If your goods don't arrive within 60 days for any reason, we'll issue a full refund – no questions asked.

That's our way of saying we truly stand behind every order.

Customs, duties, and taxes

For international orders, please be aware that your country's customs authority may charge import duties, taxes, or fees. These are not included in our product prices or shipping charges, and they're your responsibility. We recommend checking with your local customs office before ordering if you're unsure about potential charges.

A note: On rare occasions, shipments to certain countries can take 4–6 weeks or even longer – particularly for locations with slower customs processing. We're not responsible for delays caused by destination customs clearance, but we'll always support you as much as we can.

Please double‑check your address

Your address is the only way we know where to send your order, so please take a moment to review it before you click "submit." Once an order is in processing or has already shipped, we cannot guarantee that we can change the address.

If your package is sent to an incorrect address that you provided, we can't be held responsible. In some cases, we may be able to offer a refund or exchange if the package is returned to us – but we'll need to wait and see if it comes back.

If your order arrives in your country but:

• You refuse to accept the package, or

• Delivery attempts fail repeatedly,

we reserve the right to abandon the shipment, and we won't be able to issue a refund in those circumstances.

Our shipping carriers

We partner with trusted, well‑established carriers to deliver your items safely and promptly. If you need to contact a carrier directly about your delivery, here's how:

A final word

We're here to make your shopping experience as warm and worry‑free as possible. If you ever have a question about your order's shipping status – or anything else – please don't hesitate to reach out to us at service@dwellandmuse.com. We're real people, and we genuinely care.

Thank you for being part of the DwellMuse family. We can't wait for you to receive your order and make your house feel even more like home.