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      Terms of Service

      Welcome to Naturequeen – we're genuinely happy to have you here. Whether you're looking for that perfect piece to complete your living room, a cozy addition to your bedroom, or simply browsing for inspiration, we want your experience with us to feel warm, clear, and straightforward.

      Before you start shopping, please take a few minutes to read through these terms. They're here to make sure we both know where we stand – no hidden clauses, no confusing legalese. Just simple, fair guidelines for using our website and purchasing our products.

      By visiting www.naturequeenx.com or making a purchase from us, you agree to these terms. If anything doesn't feel right to you, please reach out – we're always happy to chat.

      Effective Date: June 29, 2026

      1. A few basics about our store

      When you shop with DwellMuse, you're agreeing to use our website for lawful purposes only. You confirm that you're at least the age of majority in your country of residence – or that you have parental consent to use our site.

      Please don't use our products or services for anything illegal, and don't introduce any harmful code, viruses, or malware to our website. If we find that these terms have been violated, we may need to suspend or terminate your access.

      Please note: Sales made during warehouse or clearance sales are final and may not be returned.

      2. General rules of the road

      We reserve the right to refuse service to anyone for any reason at any time – but we hope we never have to.

      When you use our site, please understand that your content (except payment information) may be transmitted across various networks and adapted to meet technical requirements. Your payment details are always encrypted during transmission – we take that seriously.

      You may not copy, reproduce, sell, or exploit any part of our website or services without our explicit written permission. The headings in this agreement are for convenience only and don't affect the terms themselves.

      3. Information accuracy

      We do our best to keep product descriptions, prices, and availability information accurate and up to date. However, mistakes can happen – a colour may look different on your screen, a dimension might be slightly off, or a product may sell out faster than expected. We're not responsible for inaccuracies beyond our control, and we encourage you to reach out if you have any questions before making a purchase.

      We may update information on our site at any time, but we're not obligated to constantly refresh every detail. It's a good idea to check back periodically for updates.

      4. Prices and service changes

      Prices for our products may change without notice – but rest assured, the price you see at checkout is the price you'll pay.

      We reserve the right to modify or discontinue any part of our service at any time. We won't be liable to you or any third party for these changes.

      5. Products and availability

      Some products are available exclusively through our website and may have limited quantities. All products are subject to our return and exchange policies.

      We work hard to display colours and images as accurately as possible, but we can't guarantee that your monitor will show them perfectly.

      We may limit sales to certain regions or individuals, and we reserve the right to discontinue any product at any time. While we strive for quality, we don't warrant that every product will meet your expectations – but if something isn't right, we'll make it right.

      6. Billing and account information

      We reserve the right to refuse or cancel any order at our discretion – for example, if we suspect reselling, fraud, or inaccurate information.

      When you place an order, please provide current, complete, and accurate information. If anything changes (like your address or payment details), please update your account promptly so we can complete your transaction smoothly.

      7. Third-party tools

      We may offer access to third-party tools on our site – but we don't control or monitor them. These tools are provided "as is" without any warranties, and your use of them is at your own risk. We recommend reviewing the terms of those third-party providers before using their tools.

      8. Third-party links

      Our site may contain links to other websites that aren't operated by us. We're not responsible for their content, accuracy, or practices – so please review their policies before engaging in any transactions.

      9. Your comments and feedback

      We love hearing from you! If you share ideas, suggestions, or feedback with us – whether through email, social media, or our website – you agree that we can use, edit, and share those comments freely, without any obligation to pay you or keep them confidential.

      Please make sure your comments don't violate anyone else's rights, contain offensive material, or include harmful code. You're responsible for what you share, and we're not liable for any comments posted by you or others.

      10. Privacy

      Your personal information is important to us, and we handle it carefully. Please read our Privacy Policy to understand how we collect, use, and protect your data.

      11. Errors and omissions

      Sometimes there may be typographical errors, inaccuracies, or omissions on our site – related to product descriptions, pricing, promotions, or availability. We reserve the right to correct these without notice, even after you've placed an order. If we cancel an order due to an error, we'll notify you and issue a full refund.

      12. Prohibited uses

      You're welcome to use our site for personal, lawful shopping. You may not use it for:

      • Any unlawful purpose

      • Soliciting others to perform unlawful acts

      • Violating any laws or regulations

      • Infringing on intellectual property rights

      • Harassing, abusing, or discriminating against others

      • Submitting false or misleading information

      • Uploading viruses or malicious code

      • Collecting or tracking others' personal information without consent

      • Spamming, phishing, or scraping

      • Any obscene or immoral purpose

      • Interfering with security features

      Violating these terms may result in termination of your access to our services.

      13. Disclaimer and limitation of liability

      We provide our website and services "as is" – we don't guarantee that they'll be uninterrupted, error‑free, or completely secure. Your use of our services is at your own risk.

      To the fullest extent permitted by law, Quanzhou Shengnanda Trading Co., Ltd. is not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or products – including lost profits, data loss, or replacement costs.

      This doesn't limit any rights you have under consumer protection laws in your country.

      14. Indemnification

      You agree to hold harmless DwellMuse, our team, and partners from any claims or demands (including legal fees) arising from your breach of these terms or violation of any law or third-party rights.

      15. Severability

      If any part of these terms is found to be invalid or unenforceable, that part will be removed, and the rest will remain in full effect.

      16. Termination

      These terms remain in effect until terminated by either you or us. If we believe you've violated these terms, we may terminate your access without notice – and you'll still be responsible for any outstanding payments.

      17. Entire agreement

      These terms, along with our policies, represent the full agreement between you and us. They replace any prior agreements, whether written or oral.

      18. Governing law

      These terms are governed by and interpreted in accordance with the laws of the People's Republic of China, without depriving you of any mandatory consumer rights under the laws of your country of residence.

      19. Changes to these terms

      We may update these terms from time to time – to reflect new products, changes in our business, or legal requirements. When we do, we'll post the updated version on this page. Your continued use of our site after changes take effect means you accept the revised terms.

      20. Contact us

      • Email: service@naturequeenx.com

      • Legal Entity: Quanzhou Shengnanda Trading Co., Ltd.

      • Date of Establishment: June 14, 2019
      • Business Registration Number: 91350521MA8T7ELK1Y

      • Registered Address (legal only): No. 92 Luzhuxia, Henghai Village, Dongqiao Town, Hui'an County, Fujian Province, China

      Naturequeen is operated by Quanzhou Shengnanda Trading Co., Ltd.Responsible for the operation of the online store, order processing, customer service, and related ecommerce activities.

      Please note: our registered address is for legal correspondence only – not for product returns. If you need to return something, please contact us first for the correct return address.If you would like to request a return or need assistance with an order, please contact us before sending any item back.