Shipping policy
Last updated: July 28, 2026
Naturequeenx is operated by ORGEN TECHNOLOGY GROUP LIMITED. Orders are fulfilled and shipped from the United States.
Shipping Destinations
We currently ship only to the United States, Canada, and Mexico. Available shipping options will be displayed at checkout.
Order Processing
Orders are generally prepared for shipment within 2–5 business days after payment is successfully completed. Business days exclude weekends and public holidays.
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
Estimated Delivery Time
Standard delivery generally takes 8–20 business days after shipment.
The total estimated time from placing an order to delivery is approximately 10–25 business days, including processing time.
Delivery estimates are not guaranteed. Severe weather, public holidays, carrier delays, customs clearance, remote delivery locations, or other circumstances outside our control may extend delivery times.
Shipping Charges
- Orders with a qualifying subtotal below US$69: US$6.99 Standard Shipping
- Orders with a qualifying subtotal of US$69 or more: Free Standard Shipping
The final shipping charge and eligibility for free shipping will be displayed at checkout before payment.
Customs Duties and Import Taxes
Orders shipped to Canada or Mexico may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by local authorities. Unless these charges are expressly collected at checkout, they are the responsibility of the recipient.
Naturequeenx cannot control or predict these charges. Customs processing may also cause delivery delays.
Address Changes
Please verify that your shipping name, address, postal code, phone number, and other delivery information are complete and accurate before submitting your order.
If your order has not yet been processed, contact us as soon as possible and we will try to assist. Once an order has been processed or shipped, we cannot guarantee that the shipping address or destination country can be changed.
We are not responsible for delivery failure, delay, loss, or additional charges caused by inaccurate or incomplete information supplied by the customer.
Tracking and Delivery
Tracking information will be sent by email when it becomes available. Tracking activity may take several business days to appear after shipment.
If tracking shows that a package has been delivered but you cannot locate it, please check with household members, neighbors, the delivery carrier, and the delivery location before contacting us.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us promptly at service@naturequeenx.com. Include your order number and clear photographs or video showing the issue so that we can review the matter.
Contact Us
For shipping questions, contact:
Naturequeenx
Operated by ORGEN TECHNOLOGY GROUP LIMITED
Email: service@naturequeenx.com
Phone: +852 2368 8511
Registered office: Room 704, 7/F, Tower A, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Hong Kong